Sybill even suggests follow-up emails after each call based on the summary of the conversation, that you can tweak and send off in a few seconds, rather than having to write the entire follow-up email from scratch.īy analyzing call data and providing insights, Sybill guides sales reps in making better decisions and refining their sales strategies. Sybill offers AI-based assistance and coaching features for sellers, capturing and quantifying prospect engagement through their calls, figuring out the gaps (low number of questions asked, next steps not set up, etc.), and alerting them on how they can do better.
Otter doesn’t provide AI-powered assistance in call follow-ups or coaching suggestions, since it’s a general-purpose transcription tool, without focusing too much on a specific use case. Verdict: Sybill integrates far more deeply within existing tech stacks and workflows. This makes it much more convenient for sales teams to access and act on call summaries without disrupting their existing workflows - the summaries already live in the places where they work.Įven for internal calls, having call summaries pop up automatically in Slack helps keep everyone up to date with what was discussed and the action items from the conversation. Sybill seamlessly integrates with CRM systems (Salesforce and Hubspot), Slack, email, and the popular calendar and video conferencing systems.
It integrates with Zoom and Dropbox primarily, apart from having a Chrome extension and calendar integrations that are necessary for joining calls and transcribing them. Otter offers some integration options, but its focus is mainly on transcription services. Otter’s summaries are outlines, while Sybill’s summaries go deep into pain points, interests, action items, and call outcomes, combining insights from verbal and non-verbal cues during the call. Verdict: Sybill is the clear winner here. This can help them tailor their follow-ups and sales strategies more effectively. Video analysis adds an additional layer of context to call summaries, enabling sales teams to better understand the emotional and non-verbal cues of their prospects. While this can be helpful for users who wish to listen to the call transcript later, it doesn't provide a true summary of the call's content. Otter creates an outline of the conversation, similar to chapters, which serve as pointers to specific timestamps in the transcript. While both the products provide high-quality transcription and speaker matching, Otter provides the ability to edit transcripts, and rematch speakers with feedback, which gives more control to the user. It allows users to specify common keywords prevalent in their industry or company conversations to get even better at capturing those. Sybill provides high-quality transcription as well, with a strong focus on capturing context and important information from sales calls. It also allows users to edit the transcripts or re-assign speakers. It has built a reputation for being reliable and generally crash-free. Otter.ai is known for its user-friendly transcription services, offering a low word error rate and a decent speaker identification system. Verdict: Sybill wins since it supports video recording, creating snippets from them and sharing them. In addition, Sybill even captures each participant’s level of engagement through various phases in the call to provide further insight into the most interesting and boring parts of the conversation, and how you should follow up with people. Sybill also allows users to create video snippets from calls to share across the team for best practices or insights. Sybill records video as well as audio from your calls so that you can go back and rewatch them and get further insight into specific conversations.
Otter doesn’t support video recording yet. Otter joins your calls as a note-taker and takes an audio recording of the conversation, which is the basis for all further analysis. So without further ado, let’s dive in! Video Recording - Yes/No Otter In this post, we will compare Otter.ai and Sybill, two leading AI call recording and analysis tools, to help you make an informed decision based on your team's unique needs and requirements.įirst, let’s lay down what we are going to compare them on, so you can skip over to the sections that matter the most to you: Having a repository of call recordings, transcripts, summaries, and higher-level analyses based on call data helps teams stay organized, informed, and efficient. We have way too many SaaS tools in the market, especially in the space of remote meeting recording, transcription, and analysis.Īs the number of video meetings grows, leveraging AI-powered tools for call analysis, digesting the content, and surfacing insights have become table stakes for fast-moving startups as well as enterprises.
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